RETURN & EXCHANGE POLICY

At SADIN, we are committed to providing premium-quality products and a seamless shopping experience. Please review our return and exchange policy carefully.

Returns & Exchanges

• Return or exchange requests must be submitted within 24 hours of receiving your order.
• Items must be returned in their original condition, unworn, unwashed, and with all original tags attached.
• Requests submitted after the 24-hour period will not be accepted.
• Products that are damaged, worn, altered, or missing their original tags are not eligible for return or exchange.
• Each order is eligible for one process only: either a return or an exchange.
• Customers are responsible for all shipping fees related to returns or exchanges.
• Return and exchange shipping fees range between 160 EGP and 180 EGP depending on the shipping destination and courier rates.
• During free shipping promotions, customers remain responsible for both-way shipping costs for any return or exchange request.
• Refunds are processed via InstaPay or Vodafone Cash after receiving and inspecting the returned item.
• If the customer refuses the order upon delivery or during inspection in the presence of the courier, a shipping fee of 80 EGP will apply.
• If you receive a damaged, defective, or incorrect item, SADIN will provide a replacement at no additional cost, provided the issue is reported within 24 hours of delivery.

For assistance:

Phone: +20 10 92003416
Email: sadin9222@gmail.com
SADIN